AlienWare 17 R4 faulty thermal pad installation from factory!

pes7rubbish | 09/01/2019

After having horrible problems with instability and stuttering, crashing, micro freezing, and straight locking on my Alienware 17 R4 recently I started searching the internet for similar issues and found a video here on youtube by OWNorDisown found here documenting the issue: https://www.youtube.com/watch?v=JnRtBFc9axY&lc=z23ycrczrxrqglzdzacdp430m0hqvszbkqv2na52c0tw03c010c.1567040440207916 After watching this video I decided to open up my laptop and give it a look and this is what I found. The one

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Replies • 4

S3C43TST4SH

one planet at a time

Omg that's terrible, how could something like this happened!? X_X

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v00d00X1

Planetary

That sounds similar to what i had. I kept getting an error of cpu fan not working. Thankfully my computer was under warranty and i sent it in. They replaced all of the fans and applied new thermal paste to it. Its been running great since then